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Contact - Us
Get in touch with us
Do you have questions not related to pricing or estimates? Fill out the form with your request or comment and our move specialists will get back to you as soon as possible!
Phone
+44 7700 181888
Frequently asked questions
How soon should I book in a removal company?
As all of us know, when things are done in advance, they can guarantee quality and safety. WinRemoval’s moving experts recommend you to start analysing the removals company that suits to your values as soon as you have an idea of your moving date. Take into consideration their experience on market, testimonials and flexibility.
Happily, we are a flexible company and we always try to be as helpful as possible, so we can book you with months in advance but we are also opened to situations when we can book you in the last moments.
Just feel free to contact our moving manager, available 24/7 for your needs.
How long does it take to move my house or office?
One of our values is individualism, so when you contact us about a move, our specialists will make a quick estimate about time, costs, etc., based on your list of items, additional services, distance between locations.
By the way, you can Get a free quote on our website and you will be directed to the manager.
When do I need to pay for my removal service?
Customers usually have to pay a deposit to the moving company to book the service. In general, the deposit consists of 20% – 30% of the entire moving price, which is established by the client in agreement with the moving company. After the work is completed, the remaining balance can be paid to the driver by cash or card.
Will the removal company refund my moving deposit if I need to cancel?
Of course! Be sure to notify us of your changed plans 72 hours in advance and we’ll refund your deposit, no questions asked.
What do I need to do before the movers arrive?
First of all, we want to assure you that our team will be punctual and arrive without delays, so you must have everything ready as you previously agreed with the manager.
If there is a moving house, then all wall-mounted TVs must be removed from the walls, light fixtures removed, freezers defrosted, washing machines uninstalled, and curtains unhooked. Also, be sure to let your company know about additional services, such as packing boxes or disassembling furniture.
If you’re moving an office, there are also a few details: All telephone systems must be turned off and all electrical goods must be unplugged. Digital screens and whiteboards must be removed from the walls prior to the move-in date.
If you have no chance of doing any of the above before moving day or if you require any additional service such as disassembling or reassembling your furniture, please call our customer support team as they will be more than happy to assist you and offer you some solutions.
Am I protected against damage or loss?
We appreciate the courage of our customers to entrust us with their goods. All our prices, even for moving home/office or just a piece of furniture are covered by our goods in transit insurance for any loss or damage up to £20,000. We encourage you to double-check this information in the Terms and Conditions section of our website.